Return Policy
Return Policy for OfficeStock.co.za:
At OfficeStock.co.za, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and transparent, aligning with South African consumer laws.
1. Eligibility:
- You may return a product if it is defective.
- Returns must be initiated within 7 days of receiving the product.
- The product must be in its original condition, including packaging and accessories.
2. Return Process:
- To request a return, please contact our customer service team via email.
- Provide your order details and reason for the return.
- Our team will guide you through the return process and provide further instructions.
3. Refund or Replacement:
- Upon receiving the returned product, we will assess its condition.
- Depending on the circumstances, we will either issue a refund or arrange for a replacement.
- Refunds will be provided in the form of store credit or original payment method, excluding any incurred shipping and handling charges.
4. Exclusions:
- Certain products may be excluded from our return policy.
5. Sole Right to Refund:
- This return policy outlines your sole and exclusive right to a refund.
- We do not offer cash refunds. Refunds are provided as store credit or through the original payment method.
6. Contact Us:
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you throughout the process.
OfficeStock.co.za is committed to ensuring a hassle-free shopping experience for our customers. Thank you for choosing us for your office furniture and supplies needs.